配送ポリシー
Delivery Information
We deliver Australia-wide by using the Australia Registered Parcel Post delivery service. (E-Parcel)
We will dispatch most of your orders from the Melbourne warehouse within 2 business days since we receive your order confirmation email. (Excluding Saturday, Sunday and Public Holidays).
The estimated Parcel arrival date may vary depending on your postal address. (Usually, the order arrives between 2-10 business days) We highly recommend checking your order status by using the Australian post tracking number which will be attached to your parcel dispatch confirmation email. If you have any questions please feel free to contact Sake Online at shop@sakeonline.com.au or give us a call on 03 8588 7800.
Delivery Fees
The delivery fee is FREE if you order more than $100.
Delivery fees are calculated according to actual cubic or weight, whichever is greater. It is associated with Australia Post’s charges. It is shown on the Confirm Your Order page after the shipping address is set.
Shipping estimate Table
| Shipping Fee * Estimate | Weight in bottle size *Estimate | |
| $12 | 300ml x1 | |
| $18 |
720ml x2 |
|
Free |
Over $100 order |
Return Policy
Return will only be processed when your item is in the same condition as you have received it (New and unused) and ONLY if you have received the wrong product.
There are certain situations where only partial refunds are granted (if applicable)
Refund policy
Please choose products carefully. You don't automatically get a refund for simply changing your mind. You are entitled to receive a refund, exchange or credit if the products you've bought are:
- faulty
- significantly different to those shown or described to you.
Please contact us within 7 days of receiving the delivery and keep your receipt as proof of purchase.
Pick Up
You can pick up the items at our office in Mount Waverley, VIC.
| Address: | 6/251 Ferntree Gully Road, Mount Waverley, VIC 3149 |
| Open: | Mon - Fri 9:30am - 4:30pm Sat 10:00am - 12:00pm * Temporary on Saturday pick up may occur. |
Or we can arrange your pick-up at our following offices;
MASCOT, NSW
DAIWA FOOD SYDNEY| Address: | 6/154 O’Riordan Street, Mascot, NSW 2020 |
| TEL: | 02 8372 0500 |
| Open: | Mon - Fri 10:00am – 12:00pm / 2:00pm - 4:00pm * Except Public Holidays |
We CANNOT show you the goods or sell the goods at the office. Strictly Pick Up Only!
Please bring your Personal ID & Sake Japan Order Number when you pick up.
UNDERWOOD, QLD
DAIWA FOOD BRISBANE| Address: | 54 Parramatta Road, Underwood, QLD 4119 |
| TEL: | 07 3299 5255 |
| Open: | Mon - Fri 10:00am – 12:00pm / 2:00pm - 4:00pm * Except Public Holidays |
We CANNOT show you the goods or sell the goods at the office. Strictly Pick Up Only!
Please bring your Personal ID & Sake Japan Order Number when you pick up.
PERTH AIRPORT, WA
DAIWA FOOD PERTH| Address: | 3/58 Tarlton Crescent, Perth Airport, WA 6105 |
| TEL: | 08 9477 6211 |
| Pick Up Day and Time: | Mon - Fri 10:00am – 12:00pm / 2:00pm - 4:00pm * Except Public Holidays |
We CANNOT show you the goods or sell the goods at the office. Strictly Pick Up Only!
Please bring your Personal ID & Sake Japan Order Number when you pick up.
WINGFIELD, SA
DAIWA FOOD ADELAIDE| Address: | 105 Francis Road, Wingfield, SA 5013 |
| TEL: | 08 8347 3894 |
| Pick Up Day and Time: | Mon - Fri 10:00am – 12:00pm / 2:00pm - 4:00pm * Except Public Holidays |
We CANNOT show you the goods or sell the goods at the office. Strictly Pick Up Only!
Please bring your Personal ID & Sake Online Order Number when you pick up.
